The loss of a job ranks as one of the most stressful and devastating events in ones life. If you worked in the financial services sector as a loan officers, underwriter, loan processor, closer, appraiser, broker, or real estate agent you may be facing an additional challenges - how to reinvent yourself and re-write your resume. If you are a student of resume writing you know that a well written resume can get you an invite for an interview. So, how do you translate your mortgage experience and skill sets so you are competitive with others outside your industry?
I came across a well written article by Karen Hofferber. She provides helpful resume writing tips for people in the mortgage industry who are considering a career change. I do not think that I could have given any better advice. Here's the article:
"The U.S. housing crisis has led to a mass exodus of mortgage professionals from this industry. With foreclosures and defaults skyrocketing, lending guidelines tightening, and home values plummeting, opportunities for commissions are scarce and layoffs are increasing. It's tough to make a living originating mortgages when lenders and their loan products are dwindling and qualified borrowers are difficult to locate.
If you're a mortgage lending professional and considering a career change, here's some good news: armed with a powerfulcareer change resume, you can successfully break into a new industry. Here's how to make your resume shine:
1. State your goal. Remove guesswork for employers by clearly stating your career goal towards the beginning of your resume. There are several ways you can do this. My favorite is to create a resume title that spells it out succinctly -- such as "Career Goal: Medical/Pharmaceutical Sales." Another option is to write an objective (but make sure that your objective focuses on employers' needs and not just on what you want). A third choice (which I often use in conjunction with a resume title) is to incorporate your goal in a powerful opening profile summarizing your key strengths. (See #3, below.)
2. Emphasize your transferable skills. Loan officers bring a wealth of skills and knowledge to the workplace that are transferable to many industries. Examples include consultative selling, customer needs analysis, risk assessment, relationship building, presentation/communication skills, inside/outside sales, and computer proficiencies. But you have to spell out these transferable skills on your resume -- don't assume that these skills will be considered a "given" by employers outside the mortgage industry. You can incorporate your transferable skills into virtually all areas of the resume, including the qualifications summary, an "Expertise" (or "Key Skills") list, and the "Experience" section.
3. Profile your most marketable strengths. A qualifications summary is a must for career changers. Written as a brief paragraph or a few bulleted statements, it gives you the opportunity to tell employers why they should interview you. For example:
"Multimillion-dollar producer motivated to leverage six-year record of commended sales performance to transition into new product lines and industries. Fast learner of complex products; 'power user' of MS Office; and expert prospector, negotiator, presenter, and closer. Consistently deliver quota-surpassing results, and excel in building rapport and enduring relationships with key accounts."
4. Turn negatives into positives. The ability to survive during tough times is something to tout on your resume. If this is your story, consider adding a bulleted accomplishment or two highlighting this track record. For example:
"Generated steady referral business despite the severe collapse in the industry. Found creative ways to structure deals and meet client needs while adhering to lending guidelines and preserving company profitability."
5. Use comparisons, pipeline metrics, or previous production numbers if your current sales have declined. "What do I use for accomplishments when the mortgage industry has tanked?" is a question that was recently posed to me by a loan officer client. You have several options, and depending on the specifics of your situation, at least one of these should be relevant and applicable. Use comparisons to your peers if this presents you in a favorable light. For example, you may have only closed one deal last month, but if that tied for first place in your office then you can truthfully report that you achieved top ranking despite the industry's decline. Or maybe you've been successful in generating a healthy pipeline even though some of these deals may not survive underwriting. Again, highlight the positive. And even if you haven't received any sales awards this year, include previous honors. (Just remove references to the year that you received these, as in the last example, below.)
I've included a few sample bulleted accomplishment statements below. Not all of these may be applicable to you, but I hope it gives you a jumping-off point to create your own accomplishment statements:
- "Harnessed previously built relationships to continue bringing in deals and closing sales during period when few peers were able to achieve these results."
- "Consistently led the office in sales volume, earning top rankings for production during periods of high growth as well as market decline."
- "Maintained a strong pipeline (with over $4.5M in current pending deals) despite dwindling prospects and product availability."
- "Honored with numerous awards during five-year tenure, including repeated 'Top Sales' distinction for record-breaking production (six months in a row of $1M+ volume)."