Telephone Interview - Expectations and Preparation Tips

You have an appealing resume that is posted on the Web. Your circle of friends, family and others in your network are working on your behalf to get the word out that you are looking for a job. You have sent your resume to targeted companies that you want to work for. And now you are waiting for the phone calls. Before that call comes you should know what to expect and how to prepare for the phone interview.

Many Recruiters use the telephone interview to initiate the interview process. I prefer to use it as a screening tool to decide whether or not I want to pursue a face-to-face interview with the candidate. At a minimum I need to know if you have a clear understanding of the position, why you feel your background and experience would be a match for the position that I am trying to fill, and how you are going to add value to the organisation. I also want to know the level of interest the candidatehas in the position. During the phone interview I am also toned into the candidate's verbal communication; clarity, articulation and phone etiquette. Having thoroughly reviewed the resume I will have a couple of questions about information on the resume. My phone interviews normally take 10-20 minutes. I have heard of phone interviews lasting 45 minutes to 1 hour.

A phone interview can benefit you as well. You do not have to dress up and travel anywhere. No worries about the eye-to-eye contact, handshake and posture.

There are two types of phone interviews - expected and unexpected. Some Recruiters call to schedule a phone interview for the near future. But generally speaking, Recruiters will conduct the phone interview when they call. You should expect to engage in the interview when you receive that first call.

Those are the expectations. Let's talk about how to prepare.
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• Make a list of positions you applied for. A good practice is to create an Excel spreadsheet that contains the date you applied, the name of the position, company name and brief description of duties, responsibilites and job requirements. I have interviewed candidates who could not remember which positions they applied to. They tell me, "I have applied to so many positions..." That would indicate the level of interest that the candidate has in my position. You can also use this phone log. <

<Company Name:
Contact Person:
Position Applied for:
Date Applied:
Position Requirements:
My Key Qualifications:
Company Name:
Contact Person:
Position Applied for:
Date Applied:
Position Requirements:
My Key Qualifications:

• Write down your "Wow" statement. This is a 60-second introduction. which should include your skills, why you are interested in the position and how your experience and background can add value to the organisation. Rehearse your introduction so it doesn't sound like you are reading but sounds natural and sincere.
• Have a copy of your resume handy. Your resume is your "talking points". It will keep you on track as you discuss your background and help you answer questions about your past experience.
• Have a short list of accomplishments available for review. Specify and quantify your accomplishments (e.g. 'increased sales by 35%" or "reduced overheads by 27%").
• Prepare and write down your questions.
• Have a notepad and pen that works close by. Take notes so you can be better prepared for your first face-to-face interview. It is not a good sign of preparedness when you have to place the phone down so you can find a pen or find one that works.
• If your home phone number is listed on your resume coach your roommate, spouse, children and any other members of your household on how to answer the phone and take a message if you are not home. And remember to give you the message. I have had candidates tell me that they never knew I had called. Once I called a candidate who was leaving with her parents. One of the parents answered the phone and asked me how much the position paid, if there were benefits, when the position started, etc. A spouse of a candidate told me that if the salary was less than what the candidate was making the candidate was not interested.
• Think about your home's answering machine or cell phone message. A trend I noticed is voicemails/answering machines that treat incoming callers to a snippet of music from the resident's favorite singer. As a Recruiter, I am a bit annoyed if I have to listen to a song go on too long before I can leave a message.